(a)Quality, Choice, Standards, Value, Accountability, Transparency✓
(b)Timing, Vision, Mission, Performance, Accountability, Delivery✗
(c)Effectiveness, Improvement, Equality, Uniqueness, Skill, Team-work✗
(d)Quantity, Rules, Procedures, Grievance Redressal, Efficiency, Timeliness✗
(e)Question not attempted✗
Explanation
The concept of Citizen's Charter was first introduced in the UK in 1991 and was adopted in India in 1997 as part of administrative reforms. It has 6 basic principles: 1. Quality (improvement in quality of services), 2. Choice (opportunity for citizens to choose), 3. Standards (set standards of service delivery), 4. Value (fair value for taxpayers' money), 5. Accountability (administrative accountability), and 6. Transparency (openness of rules and procedures).